Salon Policies

Salon Policies

By booking an appointment with us, you agree to the policies outlined below. We reserve the right to update these policies at any time without prior notice. It is your responsibility to stay informed of any changes.

Bookings

Our diary is open 3 months in advance. Appointments can be made:

Via our online booking service

In the salon

Over the phone

Through Facebook or Instagram direct messages


When using the online booking system, please ensure you select the correct service. If your booking is incorrect, we will contact you to rearrange.

New clients: Please get in touch to confirm your appointment and pay a deposit to secure your booking.

If your service requires a patch test, you must contact us prior to your appointment to have this done. Failure to complete a patch test will result in your appointment being cancelled, and you will still be required to pay for the service.

We do not remove work done by other technicians (e.g., nails or lash extensions). Please ensure these are removed before your appointment.

Appointment reminders will be sent via text 1–2 days in advance. If you are unable to attend, please inform us as soon as possible.

Please ensure we have your up-to-date contact information so we can reach you regarding your booking and send appointment confirmations.

Cancellations

If you need to cancel, please do so as early as possible via phone or social media.

Cancellations or changes made within 24 hours of your appointment will incur a 50% charge of the total booking cost.

Same-day cancellations will be charged 100% of the total booking cost.

Failure to pay cancellation fees will result in all future appointments being cancelled.

If you attend your appointment and choose to change the service from what you originally booked, you will still be charged the full original amount. Please ensure you are booked in for the correct treatment in advance.

No Shows & Lateness

If you’re running late, please contact us as soon as possible. Depending on how late you are, we may offer a reduced service or cancel the appointment entirely. In either case, full payment will still be required.

Failure to attend an appointment without notice (no show) will result in a charge for the full cost of the missed service. If unpaid, you will be blocked from making future bookings and any existing appointments will be cancelled.

Deposits

New clients must pay a 50% non-refundable deposit to secure their booking. If more than 48 hours' notice is given for a change, the deposit can be transferred to another date.

During peak periods (e.g., summer and December), all clients are required to pay a 50% deposit to secure their booking. These requirements will be announced on our social media and confirmed in person at the time of booking.

Deposits can be paid via card or cash. They are non-refundable unless more than 48 hours’ notice is given to reschedule.