Salon Policies
When booking an appointment with us you are agreeing to the contents of this page. We reserve the right to make any changes to our policies without warning and it is down to you to keep up with any changes we make.
Bookings
Our diary is open 2 months ahead. Appointments can be made via our online booking service, in salon, over the phone, or direct messages via Facebook or Instagram.
If you are using our online booking service please make sure to be booking the correct service you require. If the booking is incorrect you will receive a rejection email. If the booking is correct it will be accepted by us and you will receive a confirmation email.
If you are a new client please get in touch with us to confirm your appointment and pay a deposit to secure your booking.
All bookings that require a patch test please get in touch prior to your appointment to have your patch test done. Failure to do so and turn up to your appointment with no patch test logged, the appointment will be cancelled and you will require to pay the full cost of the appointment.
We do not remove other people's work, this includes nails or lash extensions. If you have booked an appointment with us please have these removed prior to your appointment.
You will receive a text reminder one or two days prior to your appointment this can be confirmed by simply replying C to the message to let us know you will be attending, if you do not respond there is a possibility we will cancel your appointment
Please keep all up to date contact information with us should we need to contact you for any reason. And to also confirm appointments via text messages and emails.
Cancellations
Please get in touch as soon as possible via phone or our social media platform should you need to cancel your appointment
Any appointments cancelled or changed within 24 hours will require 50% of the total booking cost
Cancellations on the day of your appointment will require 100% of the total booking cost
Failure to pay the cancellation charges will lead to us cancelling all of your future appointments booked with us.
If you attend your appointment and decide to change your booking on the day for what you have previously booked in. You will still require to pay the full amount for all treatments originally booked. Please make sure in advance what you are booked in for to ensure you are booked for the right treatment.
No Shows & Lateness
If you are running late to your appointment please let us know as soon as possible. If you are too late for your appointment we may have to do a reduced service or cancel the appointment. You will still be required to pay the full total cost of appointment booked
Failing to attend an appointment will require the full appointment cost to be paid. Failure to do so you will not be able to make any bookings with us in the future and any future appointments booked already in the diary will be also cancelled.
Deposits
New clients are required to pay a 50% non refundable deposit to secure your booking. If more than 48 hours notice is given this can be transferred to another booking.
We also take deposits from all clients booked in during our busiest times in the salon throughout the year this includes summer and December bookings. We will announce this over our social media platforms and make it known in person when booking your appointment. All appointments will require a 50% deposit of the total cost of booking. This can be paid via card payment or cash. This deposit is required to secure your appointment due to a high number of clients cancelling last minute or not turning up to their appointments. Deposits will only be carried over to another booking if more than 48 hours notice is given but otherwise they are non refundable.